Shipping policy
Shipping Policy
Last updated: 28 September 2026
1. Where we ship
We ship to addresses in the United States and the United Kingdom. We don't currently deliver to other countries.
2. Shipping cost
Tracked shipping is free on every order, with no minimum spend.
3. Processing time
Orders are prepared and handed to the carrier within 1 to 3 business days. An order may be held briefly if a payment or address check is needed.
4. Delivery times
| Destination | Service | Cost | Estimated delivery |
|---|---|---|---|
| United States | Tracked shipping | Free | 7–12 business days after dispatch |
| United Kingdom | Tracked shipping | Free | 7–12 business days after dispatch |
Delivery times are estimates, not guarantees, and exclude weekends and public holidays. Peak seasons, weather and customs checks can add a few days.
5. Where your order ships from
Our products ship directly from our fulfilment partners' warehouses, which are mostly outside the US and UK. That's why delivery takes a little longer than a local courier, and why an order with several items may arrive in separate parcels, at no extra cost to you. Each parcel is tracked.
Items marked UK only ship from our UK warehouse to UK addresses only, and usually arrive in 1 to 8 business days.
6. Duties and taxes
For US and UK orders, the price you pay at checkout is the total you pay: we don't expect you to be asked for any import charge on delivery. If a carrier ever asks you to pay an import charge on a Lucevelle order, contact us before paying and we'll sort it out.
7. Tracking
We email you a tracking link as soon as your order ships. It can take 2 to 5 days for tracking to show movement while the parcel reaches its first scan.
8. Address accuracy
Please check your delivery address carefully at checkout. We can change an address only before the order ships, and we can't be responsible for parcels sent to an incorrect address supplied at checkout, though we'll always help where we can.
9. Lost, late or damaged parcels
Contact us with your order number if your tracking hasn't updated for 10 days, if your order hasn't arrived within 20 business days of dispatch, or if it arrives damaged (please include a photo). If your parcel is marked as delivered but hasn't reached you, tell us within 14 days of the delivery date. We'll send a replacement or a full refund, and we deal with the carrier so you don't have to.