Contact Us
Talk to us
Every message is read by a person. We are not going to send you through a chatbot maze.
support@lucevelle.com — for orders, returns, product questions and complaints.
Response times
We reply within one working day, Monday to Friday. Messages sent over a weekend are answered on Monday.
What to include
If your message is about an order, include your order number and the email address you used. That single detail is the difference between us solving it in one reply and the two of us trading messages for three days.
Complaints
If something has gone wrong and you are not satisfied with the first answer you get, reply and ask for it to be escalated. It will be looked at by someone else, not the same person again.
Business details
Lucevelle is a trading name of eGridSync LTD, registered in England and Wales.
Registered office: 2 Oswald Street, Rochdale, OL16 2LA, United Kingdom
Company number: 17164704
Email: support@lucevelle.com